Question 1

How do I get a freight quote?

Accepted Answer

Submit the request-a-quote form with your origin, destination, commodity and dimensions. A named account manager responds with an indicative rate within four business hours, and a firm quotation within 24 hours.

Question 2

Which countries do you operate in?

Accepted Answer

We serve 8 African markets through owned offices and a vetted partner network elsewhere, with gateway operations in Dubai, Casablanca and Rotterdam.

Question 3

Do you handle customs clearance directly?

Accepted Answer

We are a licensed customs broker in our core markets and file entries in our own name. Where local law requires a resident broker, we manage an accredited partner under our control.

Question 4

Is my cargo insured?

Accepted Answer

All cargo moves under a marine all-risk policy by default. Declared-value cover and specialist policies for project or high-value cargo are available on request.

Question 5

Do you offer bonded warehousing?

Accepted Answer

Yes. Bonded space is available in Accra, Lagos, Nairobi and Johannesburg, alongside general, ambient and temperature-controlled storage.

Question 6

What are your standard transit times?

Accepted Answer

Air freight typically runs 1–3 days intra-Africa, sea freight 14–35 days depending on lane, and road corridor moves 2–9 days. Your quotation states committed transit times per lane.

Question 7

How do you handle dangerous goods?

Accepted Answer

Our teams are IATA DGR and ADR trained. We handle classification, packing verification, documentation and carrier approval for most classes, excluding explosives class 1.

Questions we answer every day

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